eCommerce Software Solution: the empowering commerce suite

Total Site Control: Merchandising, Automation and Technology

Founded in 2003 as the eCommerce Software Solution for Systemax brands – a leading eCommerce retailer in the US – ProfitCenter Software is the platform of choice for business user access to a very broad and powerful eCommerce toolset. 

Our goal is to provide the most efficient and engaging shopping experience possible, even if you don’t use our “web-centric” Order Management Solution.  Much like the roots from which we evolved, you’ll experience the difference in our constant passion for efficiency, optimization, conversion and profitability.  

Available as an on-demand or licensed solution

• Obtain operational tools that automate tasks and notify by exception
• Include our data warehouse, call center module or feeds to shopping engines
• End “software obsolescence” by joining a creator / user relationship
• TechGuard: add 3rd party point solutions faster and cheaper, without IT resources
• Web Services architecture: easily extended without technology barriers
• On-Demand option: faster implementation, no upfront purchase costs
• SAS70 Certified Data Center
• Available eCommerce web site design and development services

Selling to Business, Government or Team Accounts?

Most eCommerce software solutions only recognize consumer accounts: 1 name per account.  B2B eCommerce sales requires a system hierarchy to accommodate one account with multiple contacts, multiple locations and multiple roles that are specific to how each user interacts with your eCommerce site.  Our eCommerce software solution does both!

The ProfitCenter eCommerce Software Solution allows your account sales managers to easily create Extranets, Micro Sites and Company Stores without IT resources. 

• Item availability & purchasing rules driven by account, named user or title
• Contract pricing: unique quantity breaks, shipping & discount rules
• Easily place reorders with prompts to schedule automatic replenishments
• Merchandise by product groupings for single entry of multiple products
• Easily review & modify quotes, AR history / status & account settings
• Maximize B2B cross-channel harmony with our Order Management Software

For more information on our many features for B2B eCommerce, please request our Product Description Manuals, which list over 100 pages of detailed examples.

Test Powerful Consumer Campaigns – not IT resources

Create powerful campaigns that automatically apply based on unique search engine terms, emails, affiliates, site search terms, catalog “quick order” entries and more!  Not only will ProfitCenter’s eCommerce Software Solution automatically limit your promotional offer to just those who qualify, our solution will also track profitability and lifetime value for each on-line and off-line campaign driven order.  Our exclusive technology, when combined with our Order Management Software Solution, will automatically validate and track web campaign sales that are entered by your call center.

• Create campaign presentations, automatically tracked, without IT resources
• Promotions can validate and execute automatically, or require code entry
• Test $ off, % off, tiered breaks, BOGOs, shipping and auto-insert offers
• Offer loyalty points, memberships and coupons… even promotion stacking
• View real time reports to compare tests and assure rollout success

Automate validation of promotion qualifiers: order $ value, unit quantity, first time buyer, membership, customer type, category, manufacturer and promotion reuse.

Most effective site integration of these campaign tools can be achieved by using ProfitCenter Software’s eCommerce web site design and development services. 

Empowering Business Intelligence Reporting

ProfitCenter’s eCommerce Software Solution includes a real time normalized data repository with reporting tools for analyzing your eCommerce transactions.  Use our included standard reports to see real time actionable information across all modules and customer touch points: 

• Evaluate sales for products, categories, assortments, merchants, suppliers, etc.
• Compare true campaign profitability, after item and campaign costs
• Reports include graphs, “drill-down” details and portability to popular formats
• Create ad-hoc reports using any ODBC compliant reporting application
• Easily incorporate 3^rd party tracking & reporting solutions

Select dashboard elements to easily create roles-based dashboards that, when refreshed, present the user with real time business intelligence.

 Combine with ProfitCenter’s Order Management Software solution and you’ll get a holistic view of all customer activities in one database: without mapping data from multiple channel specific systems.  Make better decisions for all your backend operations and customer facing channels: eCommerce, call center and retail stores.

Maximize Your Site’s Use of Our Powerful Features

Learning and implementing a new eCommerce Software Solution is often not the best time to design a new web site.  ProfitCenter Software’s eCommerce web site design and development services are ideal for businesses that require a strong and effective presence at “go-live”.

The goals for your custom web design include: usability, visual impact, consumer trust, brand loyalty / remembrance and what features the client wants deployed.  Unlike most design services, who are not around after completion to assess what worked and what did not, you’re partnering with many of the same team members that made Systemax the 22nd largest eCommerce retailer in the US.

From the initial scoping meeting, through concept / design approvals and user acceptance testing, you’re assured that site creation and platform implementation are being coordinated to meet your launch date.  Your implementation manager and site designer meet daily and, on a scheduled weekly basis, report your engagement’s progress and status to our executive team “in person”.

Our professional design team will create an original look and feel that is personalized for your online business. Our clients are fully involved and make decisions with input from our experience - you communicate directly with your assigned designer, who then communicates with and oversees all post-design programming and development services.

Business User Access to Powerful Merchandising Tools

ProfitCenter’s eCommerce Software Solution provides full business user control over product presentations without requiring IT resources.  Update category pages, create product assortments and redesign static pages to your heart’s content.  Create coupons and content pages that dynamically present themselves based on search term, brand, category and product.

System features include customer profiling for relevance based upsell suggestions and dynamic landing pages based on cart contents.  Control fill slots for seasonal presentations, such as flash billboards, product introductions or social media entry points.

• Add photos, videos, color swatches and logos along with SEO descriptions
• Define search engine friendly category / sub-category / item name URLs
• Provide dynamic navigation and search faceted product groupings
• Update your product catalog by spreadsheet or EDI 832 uploads
• Offer wish lists, favorites, auto-reorder, registries and personal shoppers
• Facilitate product comparisons based on attribute, rating and popularity

Site flexibility and search engine optimization is maximized when using our optional eCommerce web site design and development services.

Get Tighter Integration with Your OMS

ProfitCenter’s eCommerce Software Solution provides more data to, and uses more data from, your order management system than older eCommerce applications.  This is because we offer an extremely feature rich Order Management Software Solution that, when combined with our web technology based eCommerce Software Solution, creates the next generation in efficient, seamless cross-channel commerce.

If your order management system can accommodate the data and use the logic, our interface will greatly reduce manual maintenance by populating more campaign, order and demographic information than any other eCommerce Solution.

In order to eliminate manual updates to your order management system, our interface uploads “address standardized” order, account changes, abandoned carts, email subscriptions, RSS registrations, in stock notification requests and wish lists… just to name a few.

• Real time data exchange using Web Services
• Data error checking and logging for identity and correction
• Training and documentation allow order management staff involvement
• Tools to minimize dependence on “match backs”

Broad Product Attribution, Content and Rules Based Automation

The success of your web site is often based on its product catalog.  ProfitCenter’s eCommerce Software Solution treats content as your key to eCommerce success.  Our product catalog accommodates a broad variety of product characteristics while maximizing efficiency with automated tools for content development.

• Automate creation & maintenance of size / color products from a single item
• Create personalization tables for embroidery and advertising specialty products
• Maintain product shipping, taxing, grouping, attributes and position priorities
• Define product configurations and questionnaires with dependency rules
• Build kits, variable kits, “made to order” items, auto-insert inclusions and more
• Facilitate product uploads for new product, pricing and vendor inventory

Easily create product feed files for submission to the top 10 shopping engines, Amazon and any reseller / co-publisher.

“No Limits” Product, Community and Entertainment

The technology upon which ProfitCenter’s eCommerce Software Solution was founded centers around accommodating rich media: both incorporated in our application for presentation of dynamic merchandising, information and entertainment, and for accommodating 3rd party applications that exhibit dynamic motion but are not core to most eCommerce sites.  These include:

• Blog, forum and related interactive applications
• Product review and product rating, with internal approval/editing step
• Resource Center: on-line community, library, news articles
• Video, podcast, streaming media, software and music download
• Personalization of site experience and caption & art rendered on product blank
• Live chat, click-to-call and pro-active offers for both
• Ajax Technology:information tabs & collapse / expand checkout without refresh
• Faceted navigation, faceted search results, boost/block and searchandising
• Questionnaire Based Product Recommendation, Product Configuration
• “Mouse over” color swatches, photo enlargements, magnifying glass, gallery
• 360-degree rotating product view: user controlled speed, angle & magnification
• RSS, advise by email “when back in stock”

Maximize Your Organic Ranking With Our SEO Tools

ProfitCenter Software is a division of the 24^th largest eCommerce retailer in the US: Systemax.  Inherent in our eCommerce Software Solution are the most powerful SEO tools in the industry… and you will always see our product leading the development of new ones, too!  Examples we can publish include:

• URL re-writing: your exact category / sub-category / product naming convention
• Image upload screens include ALT text entries you can use for crawler identity
• Product catalog includes spider exposure of all product representations
• Automatic site map, advanced URL site map and XML site map submission
• Business user home, category and product page meta data entry
• Search engine optimized HTML
• Organic SEO preservation from old platform to ProfitCenter eCommerce Solution
• Static doorway pages, landing pages and other keyword optimization pages
• Shopper published rich media, such as product reviews, forum posts and blogs

As new SEO ideas arise, for both Systemax brands and ProfitCenter clients, you can be assured that our eCommerce Software Solution will be quick to add them.  Search engine optimization is maximized when using our optional eCommerce web site design and development services.

Your Cart Can Reduce Abandonment and Increase AOV

Define your unique checkout process – steps, tools, automation and communication – from an extremely flexible feature set.  You’ll benefit from our years of experience at using technology, veiled under the disguise of excellent user interface design, to facilitate a checkout process that is uniquely your own.

• Drop downs “by item”: recipient, re-order, $ savings, ship date & carrier
• Cart contents based upsells, loyalty points, shipping cost & service choice
• Accept gift card, coupon, Pay Pal, credit & lease applications
• Advise $ increase required to qualify for next campaign level benefit
• Minimize duplicates & address correction charges with “address standardization”

When creating a 1-page checkout cart, we use Ajax programming to expand each step for entry and collapse as the next step intuitively presents itself for execution.  By eliminating the screen refresh waits of multiple page checkouts, our clients are seeing lower abandonment rates and higher lifetime value customers. 

Maximized effectiveness of the many included features of our eCommerce Software Solution can be obtained by using our eCommerce web site design and development services.

Manage by Automation, not Administration

eCommerce Software Solution setup and administration is performed from within the System Management module, such as creating employee roles, assigning new employee access, defining screen privileges (access, view only or view and update) and report access, determining dashboard elements and viewing user access & activity history logs.

You’ll have access to hundreds of Company and Division level settings with which to support your business needs: promotion tracking, nexus states, screen naming conventions, desired payment gateway interfaces, site search automation, password expiration procedures, measurement standards (US or metric), currencies, extranet setup,  product presentation methods and more.

Administer the validation and importing / exporting of data into and out of ProfitCenter Software, such as automating your product catalog synchronization, feeding product data to shopping engines, emailing shoppers when items come back in stock and many more.

Clients are provided with a secondary account for testing new procedures, data movement, new versions and changes in switch settings.  This account includes its own web site for use in testing “customer facing” system changes, page design changes and content changes.