“Working at a company like PCS, which is growing at such a fast pace, it is very exciting and rewarding.  The PCS application functionality continues to grow tremendously with business requirements uncovered with each new customer”, states Angel Contreras, Help Desk Representative.  “We have had the opportunity to work very closely with our customers and development team.  Our biggest pleasure is working with such dedicated, hard working teams on both the customer and PCS side.” 

“Being part of the customer support team allows us to interact with our clients, both in person and on the telephone, to understand their business processes and facilitate the use of the PCS applications within their business environment”, added Christopher Leelum, Help Desk Representative.  “We pride ourselves in the quality and level of product support we provide to all our customers. Our goal is to continue to provide product support that is second to none.”

“The support professionals on our team are knowledgeable on the PCS solution and are sensitive to overall business demands and quickly adapt to customers' changing needs”, added Contreras. “By maintaining a positive and nurturing working environment for our employees, PCS provides a quality-driven support experience that asserts our commitment to resolving customer challenges.”

"In our many conversations with PCS customers, we are lucky to say we have the pleasure of receiving a lot of positive feedback with regard to our resolution of support inquiry", stated Leelum. "In one such instance, a customer sent us a simple message that read, "Thank you for being there when I needed you the most."
This direct statement captures what the PCS support team does best. They provide customers with world-class support for the PCS application. Our experience with delivering top-notch support combined with our fast, reliable and secure hosting infrastructure, make PCS solutions easy to use and hassle-free.
On-going customer support will ensure end user and administrator questions are answered in a timely fashion to facilitate adoption. Our support team takes customer service seriously and frequently participates in issues resolution and process improvement.

Angel Contreras is attending The State University of New York at Farmingdale studying for a Bachelor of Science in Computer Information Systems and is pursuing a career in Information Technology.  Christopher Leelum holds a Bachelor of Science Degree in Computer Information Systems from The State University of New York at Stony Brook and prior to PCS held a retail supervisors position at Sears, Roebuck and Company.  He continues his career path with PCS in Information Technology.

Angel Contreras and Christopher Leelum can be contacted at:

Angel Contreras
Help Desk Representative
acontreras@profitcenter.com
516-414-6438

Christopher Leelum
Help Desk Representative
cleelum@profitcenter.com
516-414-6413