Service companies need to confront customer requests, service calls, staffing requirements and issues resolution. From the point the call is logged into the call center through the completion of the call, dispatching of staffing and resources needed to address the call can be facilitated through one unified application.
The PCS Profitability Suite™ enables service companies to provide a consistently high level of customer satisfaction.
Benefits Include:
Real-time dashboards analyzing metrics such as customer service issues, call duration, and issues resolution
Maintain all data relating to a call episode for reporting and trend analysis
Track costs for staffing, materials and other resources used to resolve the call
Record follow up actions for customer service maximization
Your Whole Business. On Demand!
ProfitCenter Software Inc. (PCS) is a leader in web-based on demand software for multichannel merchants and direct marketers. The company’s Profitability Software Suite™, delivered in a Software as a Service (SaaS) model, is the first integrated, scaleable suite of applications designed to directly enhance a company’s bottom line. The software solution scales to meet the demands of small, mid sized and large complex companies that sell products and services through multiple sales channels, without the costs a complexities of the traditional catalog software, order management solutions and mail order systems.
Through sales, order management, fulfillment, warehousing, shipping and accounting, ProfitCenter Software’s solutions empower companies with the ability to automate and manage their entire customer life cycle and run their whole business off a web browser. With its extensive and broad functionality, ProfitCenter Software provides a comprehensive suite of on demand applications to help multichannel direct marketing companies of every size, industry, and geography.
ProfitCenter Software's Profitability Software Suite™ Product Family
