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| Home : Products : Order Management |
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Order Management |
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ProfitCenter Order Management is a comprehensive order management solution that spans the entire order process, from order entry to RMAs, call center to eCommerce. Fully integrated with all sales, customer and inventory/warehouse information, it gives your salespeople and call center staff the complete picture they need to drive increased sales during order management.
ProfitCenter Order Management allows companies to create, manage and process orders across the entire customer lifecycle. It supports complex orders for product and pricing configuration, continuity orders, and inventory and warehouse queries for on hand stock, up-sell and cross-sell suggestions. Various order management and order fulfillment business processes ensure all orders are processed completely, accurately and efficiently.
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Features Include:
- Inbound, Outbound and eCommerce Order Management
- Order Management for complex BtoB or simple BtoC orders
- Handles Rush, Gift, Large or First Time orders
- Header detail is populated automatically for each account, although edits can be made to any of the fields by the sales person/call center through the order management screens
- New orders can be created, processed or taken directly from existing quotations into the order management module
- Order management approval rules
- As a line item is entered into an order, real time inventory is displayed on the order management screen
- Entire order or line item source and promotion codes
- Salespeople and call center staff can view catalog and web
presentations during order management and view the product as seen by
the customer in the channel the customer purchases in
- Historical line item product and pricing can be viewed throughout
the order management
- Order management for styles
- Personalization and customization order management
- Multiple inventory levels and stock status are displayed for each
item or service placed on an order
- Drop ship products and stock products are combined on the same order
- Payment terms and shipping costs are applied to each order at the
time of order management
- Credit card processing is real-time during the order management or
batch
- Our exclusive “Commission Calculator” allows a sales person to see
their potential commissions while processing the order
- The order can be placed and processed when completed, suspended for
future action or turned directly into a quotation for the customer from
one order management screen
- Record and track all communication contacts with each account or
customer during the order management transaction
- Cross sell/up sell suggestions and warranty suggestions can be
offered on every product processed in the order
- Help notes are displayed in order management to aid in the sale and
description of the product to the customer
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ADDITIONAL ORDER MANAGEMENT FUNCTIONALITY
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Gift Program
For creating and purchasing gift certificates, gift cards and coupons. The gift methods can either be electronic or actual printed gift certificates or gift cards. Designed for use across multiple sales channels – retail POS, catalog, call center or eCommerce.
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Continuity Orders
Continuity orders includes the order management for subscriptions, clubs, products of the month, sets of products, installment billing, shipping plans and flexible set up options. Integration to inventory, fulfillment, shipping, customer service for complete customer satisfaction
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Delivery Schedules
Delivery schedules can be assigned as monthly, bi-monthly, weekly, bi-weekly or variable for flexible delivery options in order management |
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Configuration Management
Product configuration is managed during order management enabling a set pack or configured item to be ordered, or the customer can be given options to adjust a configuration or configure a product on the fly |
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| Your Whole Business. On Demand! |
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ProfitCenter Software Inc. (PCS) is a leader in web-based on demand software for multichannel merchants and direct marketers. The company’s Profitability Software Suite™, delivered in a Software as a Service (SaaS) model, is the first integrated, scaleable suite of applications designed to directly enhance a company’s bottom line. The software solution scales to meet the demands of small, mid sized and large complex companies that sell products and services through multiple sales channels, without the costs a complexities of the traditional catalog software, order management solutions and mail order systems.
Through sales, order management, fulfillment, warehousing, shipping and accounting, ProfitCenter Software’s solutions empower companies with the ability to automate and manage their entire customer life cycle and run their whole business off a web browser. With its extensive and broad functionality, ProfitCenter Software provides a comprehensive suite of on demand applications to help multichannel direct marketing companies of every size, industry, and geography.
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